Orders

• How to place an order?
• How to cancel an order?
• How to change my order?
• How to track my order
• What should I do if I did not receive a notice email of order?

See all 9 articles

Payments

• Is it safe to payment on TOMADE.com?
• My payment failed.
• What methods of payment do you accept?
• Do you accept payments by PayPal?
• What is a CVV code?

See all 9 articles

Products

• Ring Size Chart
• Can I receive a catalogue?
• Jewelry Care
• What is 925 Sterling Silver Jewelry and How To Identify?
• Wristband Size Chart for your guide

See all 6 articles

Purchases

• I cannot checkout
• I cannot add items to my cart
• I’m having trouble uploading photos.
• Can I receive some samples?
• Can I use your product images?

See all 10 articles

Shipping & Delivery

• Are there any customs fees?
• Do you ship worldwide?
• How can I track my order?
• What should I do if my order tracking information is not updated?
• Where does my order ship from?

See all 12 articles

Coupons

• How can I use the coupon codes?
• Do my coupons expire?

Accounts

• How do I Sign up?
• Can I close my account?
• Should I sign in with my Facebook account?
• How do I reset the password?
• Why can’t I log into my account?

See all 9 articles