Orders

Do you accept international orders?
Yes! We provide free shipping for order over $39 all over the world, and for more detail information, please refer to Shipping Policy. If your country is not...
Mon, 13 Mar, 2017 at 8:45 AM
How to place an order?
Shopping at Tomade is easy. Simply follow the steps below to place an order. 1.To add an item into your shopping cart, simply select the “Add to Cart” button...
Thu, 16 Mar, 2017 at 7:00 AM
How to cancel an order?
1.Cancel an unpaid order: To cancel an unpaid order, simply log into your account, go to “My Orders” and cancel the order you no longer want by clicking the...
Tue, 26 Dec, 2017 at 12:57 AM
How to change my order?
You can change the item info or delivery address by submitting a ticket before the shipment of your order. Note once the package is shipped out, it’s not po...
Tue, 26 Dec, 2017 at 12:58 AM
How to track my order
Track your order with a few clicks. 1.In “My Orders”, you will be able to get an overview of your order history and their status. 2.Click “View Details” for...
Tue, 26 Dec, 2017 at 12:58 AM
What should I do if I did not receive a notice email of order?
If you have not received the notice email of the order, please check your spam folder first. Or you could find the latest status of your order in “My Orders...
Tue, 26 Dec, 2017 at 12:58 AM
What if an item in my order is sold out?
If you ordered a sold out item, we will ship out the available items first so that you will receive them as quickly as possible. The rest of the order will ...
Tue, 26 Dec, 2017 at 12:59 AM
Can I remove item from the shopping cart?
Yes, if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can’t delete any item from the orde...
Tue, 26 Dec, 2017 at 12:59 AM
What happens if my item is out of stock?
For our popular item, it might go out of stock quickly. We will continue working with our independent designers to ensure the items displaying on our site w...
Tue, 26 Dec, 2017 at 12:59 AM