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Orders

• How to place an order?
• How to cancel an order?
• How to change my order?
• How to track my order

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Payments

• Is it safe to payment on TOMADE.com?
• My payment failed.
• What methods of payment do you accept?
• Do you accept payments by PayPal?

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Products

• Ring Size Chart
• Can I receive a catalogue?
• Jewelry Care
• What is 925 Sterling Silver Jewelry and How To Identify?

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Purchases

• I cannot checkout
• I cannot add items to my cart
• I’m having trouble uploading photos.
• Can I receive some samples?

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Shipping & Delivery

• Are there any customs fees?
• Do you ship worldwide?
• How can I track my order?
• What should I do if my order tracking information is not updated?

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Coupons

• How can I use the coupon codes?
• Do my coupons expire?

Accounts

• How do I Sign up?
• Can I close my account?
• Should I sign in with my Facebook account?
• How do I reset the password?

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